Home - Trusted Traders Tendring
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General Enquiries: 0800 254 5252 - option 1
Membership Enquiries: 0800 254 5252 - option 2
Email: [email protected]

Mission Statement

Traders Mission Statement.

All our approved trader's sign to agree to follow our mission statement.
  • Be polite, honest and courteous to the customer at all times.
  • The trader will produce their approved trusted trader Tendring ID card to identify themselves to the customer.
  • The trader’s vehicle will show the relevant approved trusted trader’s Tendring signage showing their unique registered number.
  • Give a reasonable honest quotation and time frame on the work commencing.
  • Advise the customer in advance of any call-out fees (if applicable).
  • Return your telephone calls or emails in a timely manner.
  • Keep to agreed appointment times and dates (calling the customer in advance of any issues relating to the appointment)
  • Treat the customer and their property with the up most respect at all times.
  • In the event of any complaints the trader will deal with these in a prompt and professional manner.

Traders Vetting Process.

  • All our trader’s are vetted, interviewed and occasionally spot checks maybe carried out on their work.
  • We require proof of their public liability insurance and/or combined insurance should the trader employ people.
  • We require proof of qualifications/experience where applicable from our trader’s.
  • We require proof of the trader’s address.
  • We require proof of the trader’s identity in the form of photo ID.
  • Traders are required to provide us with references.